Frequently Asked Questions

Account

To update your credit card:

  1. After logging in, click on your Avatar at the top right corner of the page
  2. Select Settings from the drop down.
  3. Click Billing Info in the top right corner of the page
  4. Click Update next to the currently listed card information
  5. Then, click Update Card to apply and keep the changes

If you are unable to follow these steps, you are on a different billing platform.  Please go to https://teamtateacademy.thrivecart.com/updateinfo/ and follow the prompts to change your card or cancel your membership.

To cancel your membership:

  1. Log into your account
  2. Click on your Avatar at the top right of the page
  3. Select Settings from the dropdown
  4. Click Billing Info in the top right of the page**
  5. If you pay with PayPal:
    1. Click Manage Subscriptions in PayPal
    2.  Click Payments in the top menu
    3. Select Manage Automatic Payments under the "Automatic Payents" section
    4. Select Team Tate Academy 
    5. Click the Cancel button
    6. Confirm your cancelation and click Cancel Automatic Payments
  6.  If you used a debit or credit card:
    1. Select the Cancel button
    2. Confirm your cancelation

 

**If this option is not available to you, please go to https://teamtateacademy.thrivecart.com/updateinfo/

and follow the prompts to easily cancel your membership

Yes!  We offer 1, 3, and 6 month membership gifts, as well as Annual memberships for Working Student, Apprentice and Junior levels. Go here to make your selection:

https://www.teamtateacademy.com/giftmembership

If you'd like a different option, we would be happy to create a custom gift for you!¬† Just email [email protected]

 

We currently offer these levels of Academy Membership:

Working Students ($37/mo or $370/yr) Receive:

  • A new video every Monday
  • Free access to the twice monthly Tack Room Chats and all chat replays

Apprentices ($77/mo or $770/yr) Receive:

  • Everything the Working Students Receive
  • A Live, deep-dive lecture every month with JJ as well as access to all of the replays

Junior Members ($17/mo or $170/yr):

  • For those under age 23, we offer reduced Working Student level membership

**Trainer Level:

  • Everything the Apprentices receive
  • 1 Remote lesson a month with JJ
  • You do NOT have to be a trainer to join at this level

**There are currently no Trainer spots open, but we do have a waitlist you can join! Email us at [email protected]¬†for details.

 

 

 

CURRENT MEMBERS ONLY: Would you like to change your current MONTHLY membership level?  Please follow one of these links:

To add the lectures, go from Working Student to Apprentice Monthly: https://www.teamtateacademy.com/offers/L6A7gRsq

To no longer access the lectures, go from Apprentice to Working Student Monthly: https://www.teamtateacademy.com/offers/wDUzCVGA

If you currently have an Annual Membership, or you would like to change to an Annual membership, please email us at [email protected] so we may appropriately pro-rate your account.

Yes!  You can go to our Shop page above, or click here:  https://www.teamtateacademy.com/shop

 

Yes! .... and no. 

We do offer a Trainer level membership, which has Apprentice level access with 1 remote lesson a month with JJ herself! 

Please note, you do NOT have to be a trainer to join at this level, it is open to everyone!

At this time, there are no trainer spots available.  However, we do have a waitlist. Priority is given to current Academy members.

If you would like to get more information and be added to the waitlist, please email us at [email protected]

Using the Academy Website

Please Note: There is also a video tutorial in the 'Welcome to Team Tate Academy' area, and you are encouraged to email us at [email protected] at any time if you need help!

There are several ways navigate our site. You can't hurt it, so don't be afraid to click on things!

To Choose What Video to Watch:

  1. When you first log on, you will see a 'Netfilx' style page, that has all of the categories listed with a preview of each video in the category.  You can click on a video you wish to watch from there OR
  2. The new Sidebar might just be your new best friend! 
    1. To access the sidebar, click on the 2 arrows on the left hand side of your screen. 
    2. From here, you can see multiple categories that you can toggle open or closed and choose your video from there
    3. You can also see the videos organized by Concept or Level
    4. When you click on a dropdown arrow, you will see each video in that category, as well as an icon to the left of the title that will tell you how much of each video you've watched or if you haven't seen it yet
  3. From a video: You can open your sidebar, or just above the large title, you will see a small breadcrumb trail. It looks like this:  Lesson Library/Categories/Category Name/Video Name in Orange. You can click on each one of those to take you to the Lesson Library, the Categories, or the current Category
  4. From the Content Index: Under the 'Welcome to Team Tate Academy' Category, choose the Content Index. The latest video will be listed at the top.  You can also search by using Ctrl + F and typing in a keyword
  5. Return to Home: Click on the Team Tate Academy logo on the top left to return to the 'Home' page of your Lesson Library
  6. Your Other TTA Products: If you'd like to see all of your other products (Zoom Meetings, Bonus Courses, à la carte lecture purchases) open the Sidebar, and at the very top, click on 'My Team Tate Academy Library.' All of these other products will be updated to match the Lesson Library soon!

With our new platform upgrade, you can search for videos in several ways:

All searches start in the Sidebar menu. The Sidebar menu can be found on the left-hand side of your screen by clicking on the arrows.

  1. Type a keyword or horse name from the video in the 'Search for Something' area
  2. Search by Concept or Level: Click on this to see the videos organized by concept or level
  3. The original categories are listed in the sidebar as well

The hashtags (#s) allow us to tag each video so it can be appropriately categorized by level or concept. 

We also thought it would be interesting for you to see what each exercise is meant to accomplish, where it falls in the (United States) levels, and what concepts it encompasses.

Yes!  You can find a list of all of the videos in the Content Index. That can be found at the top of your Lesson Library under 'Welcome to Team Tate Academy'

or by clicking here:  https://team-tate-academy.mykajabi.com/products/lesson-library/categories/2804639/posts/14809899

 

When you have a video you just KNOW you need to watch again (and again and again!) you can now simply click the star that is in the header n the right, just above the Video Title. 

You will then be able to create your own personal playlist that you can find by going into the sidebar and clicking on 'My Favorites.' 

The PDF downloads can be found at above each video title. 

There is an app, however, we are unable to alter it and you will not have access to the search and categorizing functions.

But, the good news is our new site views the same on mobile as it does on a PC!

Just access the Academy through your browser!

Add our page to your home screen: You can also create a direct link icon for your phone!

For iPhone users:

  1. Open Safari
  2. Go to the Team Tate Academy log in page
  3. Tap the 'Share' button at the bottom of the page
  4. Scroll down and tap 'Add to Home Screen'
  5. You can set a name and icon for the shortcut (TTA usually works!)
  6. Tap 'Add'

For Android users:

  1. Open Chrome
  2. Go to the Team Tate Academy log in page
  3. Tap the menu icon (3 dots in the upper right corner)
  4. Tap 'Add to Home Screen'
  5. Choose a name 
  6. Tap 'Add'

 

Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.